Service Delivery Policy
AJT EQUITY LTD provides consultancy and project support services primarily through written digital deliverables and remote consultations. Unless a different timeframe has been expressly agreed in writing, the delivery periods stated below apply to the relevant service.
How Our Services Are Delivered
AJT EQUITY LTD provides defined consultancy services based on the information supplied by the client and the scope of the selected service.
Depending on the service selected, the completed work may be provided as a structured PDF report, written summary, action plan or remote consultation with written follow-up information.
Our standard delivery method is digital delivery by email. No physical product or printed report is routinely dispatched.
Important: The delivery period begins only after the information reasonably required for the selected service has been received and the service scope has been confirmed.
Standard Service Delivery Times
The following are the standard delivery periods for the current AJT EQUITY LTD consultancy services.
Working days: For the purposes of this policy, a working day means Monday to Friday, excluding applicable public holidays in Scotland. Saturdays, Sundays and applicable public holidays are not counted as working days.
When the Delivery Period Starts
A stated delivery period does not normally begin when an initial enquiry is submitted.
The applicable delivery period begins when all of the following conditions have been satisfied:
- The selected service has been clearly identified.
- The service scope has been confirmed.
- The information reasonably required for the service has been received.
- Any necessary clarification relating to the supplied information has been addressed.
- AJT EQUITY LTD has confirmed that the service can proceed within the defined scope.
If required information is provided in stages, the delivery period may begin only after the information necessary to complete the relevant service has been received.
Information Required Before Delivery
Consultancy work is prepared using information supplied by the client. The exact information required depends on the selected service.
A brief description of the property, development project, current position and relevant objectives.
Where applicable, information about the current stage of development, project progress or coordination.
Relevant photographs, documents, schedules, project notes, updates or other information reasonably connected with the selected service.
Any particular area of the project that the client would like the agreed consultancy service to consider.
Clients are responsible for ensuring that information supplied to AJT EQUITY LTD is sufficiently accurate, complete and suitable for the purpose for which it is provided.
Our Standard Delivery Process
Our delivery process is designed to keep the scope clear and ensure that the agreed work is based on relevant project information.
Project Information
Relevant project details and supporting information are provided for review.
Scope Confirmation
The selected service and its defined scope are confirmed before work proceeds.
Consultancy & Preparation
The supplied information is reviewed and the agreed report, summary or action plan is prepared.
Digital Delivery
The completed deliverable is sent to the email address provided for the service.
Delivery Format
Standard written deliverables are supplied digitally by email.
- Site & Development Assessment — PDF report.
- Development Planning Review — PDF report.
- Project Coordination Review — PDF report.
- Construction Progress Review — PDF report and action summary.
- Development Action Plan — PDF action plan.
- Property Development Consultation — remote consultation followed by written email summary.
Unless expressly agreed otherwise, documents are delivered electronically and are not supplied as printed copies.
Property Development Consultation
The Property Development Consultation is delivered remotely and provides up to 45 minutes of discussion relating to the project information and areas of support identified for the consultation.
A written email summary is normally provided within 1 working day after the consultation.
Scheduling
Consultation scheduling is arranged by email after the relevant project information and consultation requirements have been received.
The consultation time is agreed according to reasonable availability. The consultation does not constitute a physical site inspection or professional surveying service.
Missing Information, Clarifications & Delays
The stated delivery periods assume that the required information is complete and suitable for the selected service.
If additional information or clarification is reasonably required, AJT EQUITY LTD may contact the client before continuing with the relevant work.
In such circumstances, the delivery period may be paused until the requested information or clarification is received.
If the requested information is received after the original working period has started, the remaining delivery period will be recalculated from the date on which the information required to continue the work is received.
We will make reasonable efforts to communicate where an expected delivery date needs to change because additional information is required.
Changes & Additional Requirements
Services are provided according to the defined scope of the selected service.
If a client requests substantial additional work, additional review areas or a different deliverable after the service has started, the request may need to be considered separately.
Additional requirements may affect the delivery timeframe where they require further review or preparation.
Work outside the agreed consultancy scope will not automatically be included in the original delivery timeframe.
Receipt of Digital Deliverables
Digital deliverables are normally sent to the email address supplied during the enquiry or service process.
Clients should ensure that the email address provided is accurate and capable of receiving attachments or download information where applicable.
If a completed deliverable cannot be received because of an incorrect email address, mailbox restriction, attachment limitation or other issue outside our reasonable control, we may request an alternative email address or delivery method.
If you have not received an expected deliverable within the applicable timeframe, please contact us so that we can check the delivery status.
Exceptional Circumstances
Although we aim to meet the standard timeframes stated in this policy, circumstances outside our reasonable control may affect delivery.
Examples may include:
- Significant technical or communication interruptions.
- Extended website, email or service-provider outages.
- Unexpected operational disruption.
- Events affecting normal business operations.
- Significant delays caused by incomplete, inconsistent or subsequently changed project information.
Where an exceptional circumstance materially affects delivery, we will make reasonable efforts to notify the client and provide an updated expected timeframe.
What Our Delivery Does Not Include
AJT EQUITY LTD provides consultancy and project support within the defined scope of the selected service.
Unless specifically stated as part of an agreed service, our standard delivery does not constitute:
- Architectural design or architectural services.
- Structural engineering assessment.
- Building surveying or physical site inspection.
- Property valuation.
- Quantity surveying.
- Legal advice or legal representation.
- Financial or regulated financial advice.
- Preparation or submission of statutory planning applications.
- Certification or approval issued by a statutory authority or regulated professional.
Where specialist professional input is required, clients should obtain advice or services from an appropriately qualified and relevant professional.
Information-Based Consultancy
AJT EQUITY LTD’s reports, reviews and action plans are prepared using the information made available for the relevant service.
Delivery of a report, summary or action plan does not represent a guarantee of planning approval, construction completion, property value, profitability or any particular commercial outcome.
The purpose of our services is to provide structured observations, practical project considerations and clearly documented information within the agreed consultancy scope.
Questions About Service Delivery?
If you have a question about a delivery timeframe, required project information, a digital deliverable or the scope of a consultancy service, please contact AJT EQUITY LTD.
Service Delivery Enquiries
We are available to discuss service scope, project information and delivery arrangements.
Email: ajtequity@outlook.com
Telephone: +44 7583206948
Address: Brooklands Of Ardoe, Blairs, Aberdeen, Scotland, AB12 5YP