Refund Policy
AJT EQUITY LTD aims to provide clearly defined consultancy services with an agreed scope and identifiable deliverables. Refund requests are considered according to the stage of the relevant service, the circumstances of the request and the work already completed.
Our Refund Approach
Because AJT EQUITY LTD provides consultancy work that may involve reviewing project information, preparing written materials or reserving consultation time, refund eligibility can depend on whether work has already started.
We assess each request fairly according to the circumstances and the applicable consumer rights and contractual terms.
Nothing in this policy is intended to limit any statutory rights that cannot lawfully be excluded or restricted.
When a Refund May Apply
Depending on the circumstances, a refund may be considered where:
- The requested service has not yet started and cancellation is accepted under the applicable terms.
- AJT EQUITY LTD is unable to provide the agreed service within the defined scope.
- A service has not been delivered in accordance with its agreed description and the issue cannot reasonably be corrected.
- An amount has been received more than once for the same service due to an administrative error.
- A refund is otherwise required by applicable consumer protection law.
A refund is not automatically available simply because a client changes their project objectives, changes their mind after work has commenced or does not agree with a professional observation contained within the agreed consultancy deliverable.
Cancellation Before Work Begins
If a cancellation request is received before the relevant consultancy work has started, AJT EQUITY LTD will review the request and determine whether a full refund is appropriate.
Where no substantive work has started and there is no other applicable restriction, the service amount will normally be eligible for a full refund.
Requests After Work Has Started
If consultancy work has already started, the refund position will depend on the amount and nature of work already completed.
Where appropriate, AJT EQUITY LTD may consider a partial refund for the portion of the service that has not been completed.
Work that has already been substantially completed, prepared specifically for the client or otherwise materially progressed may reduce or exclude the refundable amount, subject to applicable law.
The purpose of this approach is to distinguish between a service that has not yet commenced and consultancy work that has already required preparation or professional time.
Property Development Consultation
For the Property Development Consultation service, cancellation requests received before the agreed consultation has taken place will be reviewed according to the applicable cancellation terms.
Where the consultation has already taken place, the consultation service itself will normally not be refundable because the agreed consultation time has already been provided.
If a scheduled consultation needs to be rearranged, clients should contact AJT EQUITY LTD as soon as reasonably possible so that an alternative arrangement can be considered.
Completed Reports & Digital Deliverables
Where a report, assessment, review or action plan has been completed and supplied in accordance with the agreed service description, the service will normally be considered completed.
A refund will not normally be available solely because the client does not agree with the conclusions, observations or practical considerations contained within a correctly delivered consultancy document.
If a client believes that a delivered document does not correspond with the agreed service scope, they should contact us promptly so that the matter can be reviewed.
How the Refund Amount Is Determined
Where a refund is approved, the amount will depend on the circumstances of the case.
May apply where the service has not started, an eligible duplicate amount has been identified or applicable law requires a full refund.
May be considered where work has started but a clearly identifiable portion of the agreed service remains incomplete and a partial refund is appropriate.
May apply where the agreed service has been completed and delivered, subject to any statutory rights that apply.
How to Request a Refund
Refund requests should be submitted by email to ajtequity@outlook.com.
To help us review the request efficiently, please include:
- Your name and contact email.
- The name of the relevant service.
- The date of the original service request.
- A brief explanation of the reason for the refund request.
- Relevant reference information where available.
We may contact you if additional information is reasonably required to assess the request.
How Approved Refunds Are Returned
Approved refunds will normally be returned using the same payment method and account used for the original transaction, where the relevant method allows this.
We do not normally issue refunds to an unrelated third party or use an alternative method unless there is a legitimate technical or administrative reason to do so.
If the original method cannot receive the refund, AJT EQUITY LTD may contact the client to arrange an appropriate alternative method.
For security and record-keeping purposes, clients should not send full account or card details by ordinary email unless specifically requested through an appropriate secure process.
Refund Processing Time
Once a refund has been approved, AJT EQUITY LTD will normally process the refund within 5 working days.
After the refund has been processed, the time required for the amount to appear may depend on the relevant financial institution or service provider.
In normal circumstances, clients should allow up to 10 working days from the refund approval date for the refund to appear in the original account, depending on the processing method.
Saturdays, Sundays and applicable public holidays are not counted when calculating the 5-working-day processing period.
Other Refund Circumstances
If a service cannot reasonably be provided because of circumstances attributable to AJT EQUITY LTD, we will contact the client and consider an appropriate resolution, which may include rescheduling, completing the agreed work where possible or providing a refund where appropriate.
Refunds will also be considered where required by applicable consumer protection or other mandatory legal requirements.
This policy does not create a right to a refund where no such right exists under the applicable service terms or law.
Service Delivery
For information about how AJT EQUITY LTD delivers consultancy services, including service formats and standard delivery arrangements, please refer to our Service Delivery Policy .
Cancellation requests are handled separately from service delivery arrangements and are assessed under the applicable cancellation and refund terms.
Refund Enquiries
If you have a question about eligibility, a refund request or the status of an approved refund, please contact AJT EQUITY LTD.
Refund & Service Enquiries
Please contact us with your service details and a brief description of your request.
Email: ajtequity@outlook.com
Telephone: +44 7583206948
Address: Brooklands Of Ardoe, Blairs, Aberdeen, Scotland, AB12 5YP